Refund Policy

 

Refund & Exchange Policy for Isidora Jewelry

At Isidora Jewelry, we strive to provide our customers with high-quality, beautiful jewelry. We understand that sometimes issues may arise with your purchase, and we want to ensure you are satisfied with your experience. Please review our refund and exchange policy below:

  1. Eligibility for Refund or Exchange
    We offer a refund or exchange only in the following cases:

    • If the product is damaged or defective.
    • If there was an error in the order, and the wrong product was shipped.

  2. Timeframe for Requests
    You have up to 2 days from the date you receive your order to contact us regarding any issues with your jewelry. After this period, we will not be able to offer refunds or exchanges for damaged or incorrect items.

  3. Hygiene Policy
    Due to hygiene and safety reasons, we are unable to accept returns or exchanges on items that have been worn or used, except in the cases of damage or incorrect orders.

  4. Refund Process
    Once we receive the returned items, we will process your refund within 5 business days. Refunds will be issued to the original payment method used for the purchase.

  5. Return Shipping
    Customers are responsible for return shipping fees, unless the product is faulty or incorrect. We recommend using a trackable shipping service to return your items to ensure they arrive safely.

If you have any questions or need assistance, please don’t hesitate to reach out to us. Your satisfaction is our priority, and we are here to help!

Thank you for choosing Isidora Jewelry.